Frequently Asked Questions

Yes it will. It can use GPS to monitor speed if you don't have a speed sensor.

Yes, elevation and grade can be tracked. Also, they can be seen by syncing the ride to Strava. 

You can put this device on electric bicycles. The display can show maximum speed at 99.9km/h.

Sure, it is.

It has a 24 hour clock and a ride timer.

Sorry, it doesn't.

Endurance time is 30-35 hours at full charge.

I wouldn't recommend running this on a sailboat. It will require wheel rotation and stable gps satellite.

Yes, you do. And it should work with any power meter using ANT+ protocal.

The bike computer will measure the speed itself when there is gps, and the speed will be accurate. So single speed sensor needed only if riding on a trainer.

It will use the speed sensor for distance and speed.

Unfortunately, the page can't be customized.

You can track calories consumed after snycing your workouts to Strava.

No, it won't.

Please do a factory reset. You cannot manually change the ODO.

Single bike.

You can use the XOSS app on your smartphone to export data in fit file.

Below are the driver to be downloaded and a video user guide on the Youtube:
http://www.thisisant.com/assets/resources/Software%20Tools/ant_usb2_drivers.zip
https://www.youtube.com/watch?v=jkbKohO-wK0

Suggest you install the speed sensor on the front wheel hub, making it closer to the bike computer. Data may be erratic if it's on the rear wheel.

Sorry, it won't.

Not recommend. The transmission from the sensor maybe interrupted if there is magnet or antenna.

You can do the update for all of our products(except the air pumps) via our 'CYCPLUS' app, which can be downloaded through Google Play and App Store on your cell phone.

No, you can also place an order as a guest. But, there are some perks if you have an account with us: Quick checkout process; Easily view your order status and order history; Receive updates detailing our new releases and special promotions.

Browse the site, then simply select the size, color and quantity needed on the product page and then click 'ADD TO CART' button. Once you have all your desired items added into your Shopping cart, simply click the 'CHECKOUT' button. You will then be asked to sign in or register. Next, enter any coupon codes that you may want to use. Then, you will be directed to fill in your Billing and Shipping address. Finally, select the shipping method and payment method you prefer, then click 'CONFIRM ORDER'. Through our payments partner's page or form, you will securely input the payment information of your choice. Once the order is successfully placed, you will be given an order number, as well as receiving an order confirmation email through your registered email address containing the contents of your order for your reference.

To redeem a Coupon Code, please input the text code into the box named 'Coupon Code' in the checkout page, then click 'Apply Coupon'. Please note that promotion code may not be used in conjunction with other offers. 

Please check whether: i) the coupon code as expired; ii) coupon code is for one time use only; iii) each order can only use one coupon code; iv) coupon code may not be valid for “Sales & Clearance” items; v) store credit and coupon code cannot be used in conjunction in an order. If you are still having issues after checking these points, please contact us at steven@cycplus.com.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Usually, In order to ensure our processing time is fast we are unable to amend any orders as any amendments will cause delay in the delivery of your order. 
However, if your package is not dispatched yet, you could contact us to help you. Our Email: steven@cycplus.com

You may cancel your order when the order is still in processing status. 

We apologize if this has happened. However due to certain situations such as shopping sales period and public holidays, our customer service team may take an extra few days to respond due to the volume of inquiries. We do our best to answer all the messages with 24 - 72 working hours (Monday to Friday, not including public holidays). From time to time our replies may end up in your spam folder. Please also check your spam folder in your email as well.

We currently accept Paypal to ensure you having a smooth, secure and safe checkout process. You must register a Paypal account to checkout. For details, please click Payment Information.
And we may accept more other payment in the future, you can check it in our Payment Information page .

PayPal will process your payment immediately. However, there may be some delay when the payment is still processing by PayPal. In these circumstances Payment Pending status will be seen. However rest assured as long as your PayPal checkout was complete, your order's payment will successfully be processed and the order status will be changed accordingly.

As soon as we confirm payment is successfully received, your order will be processed, and you will receive a confirmation email via your registered email address on your order. If you do not receive a confirmation email within 48 hours, please check your spam folder in your email in case the confirmation email has landed in your spam folder. If you are a registered member with us, you can also log in to 'Your Account' to check your order status. If any further assistance is needed on these email issues, please contact our via Email.

In the cases you change your mind, or receive defective and incorrect items, we offer you a 14-day return policy to request goods return upon the receipt of order, subject to CYCPLUS Returns terms and conditions. You may refer to Returns & Refund for the related terms.

Email steven@cycplus.com if there are any other questions.

Please note that we only accept returns within 14 days after order delivery. Before returning your order, please read our Returns & Refund again to make sure that your return request meets our return requirement. You may contact us through Email with the order number, item name and photos of the package, And our service team will normally acknowledge your request and advise the return procedure within 3-7 working days.

According to our Returns & Refund, items are eligible for exchanging for size or color options, and return request must be made to CYCPLUS within 14 days after order delivered.  After we receive your returned package, we will require up to 20 business days to process and handle the return to then dispatch your newly required size or color of your item. If we cannot meet your request, i.e. specific size or color is out of stock, item value will be refunded in the form of store credit.

Yes. For all returns, the customer will need to arrange the return of the item via Regular or Registered Air Mail back to our designated return address. For more information and terms and conditions of returns, please visit our Returns & Refund. Please note, we do not reimburse cost of Courier or Express Mail services.

We do not offer refunds or returns in the cases that involve allergic reaction due to products that you have purchased from us. The ingredients of the product are listed on the product page to help customers identify any sensitive or problematic ingredients. As different skin types and skin conditions may react differently to our beauty or skin care products, CYCPLUS team strongly advise customers to carefully check product information or ingredients listed before purchasing. Customers can also seek more detailed product information on the official websites of the brand.